Question 1

What makes SociGen different from other social media tools?

Accepted Answer

Soci is your personal marketing assistant, backed by a connected marketing team at the touch of a button. It brings content, timing, engagement, insights, and automation together, while learning your brand, audience, and results over time.

Question 2

How does SociGen learn from my business?

Accepted Answer

When you connect your social platforms, SociGen learns from your historical content, engagement patterns, audience behaviour, brand voice, and feedback. Its specialist marketing capabilities keep improving recommendations as new results arrive, with a full refresh every month on Core.

Question 3

What platforms do you support?

Accepted Answer

SociGen supports Facebook and Instagram for publishing, scheduling, monitoring, and analytics, with additional connected-platform workflows available throughout the platform.

Question 4

What can I create with the Content Studio?

Accepted Answer

Create social posts, captions, images, graphics, and short-form videos from one workspace. You can blend reference images, apply your brand design, build product videos, and add narration.

Question 5

What are AI Credits used for?

Accepted Answer

Core includes 50 AI Credits every month. Credits support eligible media generation and higher-cost intelligence work, including images, video, business intelligence, website analysis, and competitor analysis. Usage varies by task and is shown before eligible actions where possible.

Question 6

Does SociGen include email marketing?

Accepted Answer

Email Marketing and CRM are available as an optional add-on. Build campaigns with drag-and-drop templates, automate customer journeys, manage contacts, and create on-brand email copy in the same platform.

Question 7

What is the Soci Agent chatbot?

Accepted Answer

Soci Agent handles incoming messages, comments, and mentions in your brand voice. It can prepare replies for review or send them automatically according to the controls you choose.

Question 8

How long does business learning take?

Accepted Answer

Learning can begin after your platforms are connected and their data has been fetched, typically within an hour. More history gives SociGen a stronger starting point, and recommendations continue improving as new content and engagement data arrive.

Question 9

Do I need a credit card to start?

Accepted Answer

Yes. You pay for Core when you sign up, and every new subscription is covered by a 14-day money-back guarantee. If SociGen is not right for you, email hello@socigen.io within 14 days for a full refund.

Question 10

Will SociGen post without my approval?

Accepted Answer

Only if you choose to. Posts can remain as drafts or scheduled items for you to edit, reschedule, or remove. Automatic publishing and replies are opt-in, so you stay in control.

Question 11

What if a draft sounds off-brand?

Accepted Answer

Every draft is editable, and your ratings help SociGen learn what fits your business. Your brand voice, historical posts, and audience context guide future suggestions rather than relying on a generic template.

Question 12

Is my connected-platform data safe?

Accepted Answer

Yes. Connections use official sign-in permissions, access tokens are encrypted at rest, and access is limited to the accounts you connect. You can disconnect a platform at any time.

Question 13

Can I cancel anytime?

Accepted Answer

Yes. Core is month-to-month and can be cancelled from your account settings. The £99 early-adopter price is guaranteed for 12 months from signup for the first 100 qualifying customers.

Capability	SociGen	Hootsuite	Klaviyo	Canva	ChatGPT
Captions trained on your brand voice
Image and brand creative generation
Reels and product video generation
Cross-platform scheduling and calendar
DM and comment auto-replies
Engagement prediction before you post
Email marketing and automated flows
Personal marketing assistant (Soci)
One bill, one login

Capability	SociGen	Hootsuite	Klaviyo	Canva	ChatGPT
Captions trained on your brand voice
Image and brand creative generation
Reels and product video generation
Cross-platform scheduling and calendar
DM and comment auto-replies
Engagement prediction before you post
Email marketing and automated flows
Personal marketing assistant (Soci)
One bill, one login

Your AI Social Media Manageron autopilot

Save 30+ hours of marketing every week

Create

Plan & publish

Engage & sell

Learn & advise

Posts, Reels & your AI strategist — done for you

Your AI marketing strategist — in chat

Up and running in 5 minutes

Loved by busy operators

Publish Everywhere

One platform. One bill.

Simple, transparent pricing

Frequently Asked Questions